Frequently Asked Questions
I. Do you go to
Phoenix?
Yes, we service Phoenix daily, departing from
Tucson at 0730 for the first run of the day, and offer same day
services with the last regular run at 11 :00 a.m. and
'special runs' throughout the day.
2. Do I need an account with your
company?
Not necessarily. Anyone can use our services
and secure the job with a credit card number over the telephone. We
accept cash, check, money orders, Visa, Master Card, American
Express, ITEX trade, and Value Card Trade. Upon completion and
acceptance of credit application, we offer terms.
3. Can you bill my company showing
my 'job number' for internal cost purposes?
Yes. If you
provide us with each job number on our Bill of Lading, that
information is transferred directly to your invoice. We also offer
'transmittal' services for our engineering customers at no
additional charge.
4. What are your service
areas?
Currently we service all of Tucson, Phoenix and
all Southeastern Arizona cities. (Sahuarita, Rio Rico, Green Valley,
Nogales, Benson, Sierra Vista, Wilcox, Safford, Duncan, Clifton,
Morenci, Bisbee, Douglas and many other areas. ) Please call our
office for service to an area to meet your needs.
5. What are your hours of
operation?
We operate 24 hours per day, 365 days, per
year. Our normal business hours are from 0730 a.m. to 1700 p.m. For
'same day standard' rates, shipments must be ready
before 1400
(2:00 p.m) in Tucson. Calls after 1400 are charged as RUSH, and
calls after 1500 are charged as "After Hours Rush", unless service
is for Next Day delivery. We encourage you to talk with a customer
service representative to clarify charges before shipping.
6. Are your drivers insured and
bonded?
Yes. All drivers are 'employees' not independent
contractors and the corporation carries full insurance and bonds on
all employees. All of your freight and cargo is insured for up to
$1,000,000.00. Certificates of insurance are available for a nominal
fee.
7. Can you track my
shipment?
Yes. At the time we recover your shipment, it
is assigned a 'tracking number' located in the top right hand side
of your Bill of Lading. All of our team members carry cell phones
and can be reached at any time for shipment updates. We are in the
process of designing our website to track shipments and look forward
to providing 'real time' tracking of your shipments. Until then, we
encourage you to call a customer service representative to track
your package, while you wait.
8. What range or delivery services
do you offer?
We offer everything from envelope, small
package and parcel all the way up to large freight and furniture. We
deliver for the customers at Sam's Club, Pottery Barn, Crate &
Barrel, Home Depot and Lowe's. We also offer cross-docking services;
warehousing and distribution services. We handle air freight, custom
carry services; trade shows set up and tear down, and white-glove
furniture services. We enjoy the diversity of all aspects in the
delivery business, so if you need a service, please call us, explain
your situation and let us put our resources together to solve your
delivery needs.
9. How do I get a
quote?
You can log on to our website, (http://www.corporatetrax.com/)
click on 'get a quote' and complete the information or call our
customer service representatives at: 520-748-7800 or 1-800-827-6141
all quotes are filed by date, so if your project is not going to
take place for a few days, please make sure to remember the date you
called for rates.
10. Are you
hiring?
Yes, we are growing every day and are always
looking for qualified drivers to add to our team. Please contact us
at: info@corporatetrax.com or
visit our office for an
application at: 4504 S. Country club
Road, Tucson, AZ 85714.
